Terms & Conditions

Introductions: Terms & Conditions (T&C) that follow in this article, as may be revised from time to time, are applicable to all our services available online or offline. These terms and conditions are applicable to the services we provide for personal, non-commercial use of our services. These T&C will not be applicable to our relationship with other commercial service providers (B2B) that we have an affiliation with.

Refund Modality: Refund Modality: The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality. However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.

Auto Refund & Auto Void: Terms & Conditions
JekFly customers can now claim Refund and Void automatically from App/Web

• An airline refund charge will be applicable.
• ST Convenience will be applicable.
• The refund may take upto 4-6 weeks from the date of applying for an auto refund.
• The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality.
• However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase. Refund applicable only on refundable travel services.
• Refund modality will be as per the carrier, airlines, hotel, vendor, and service provider.
• If the flight is within 24 hours of the refund application, a no-show charge will be applicable.
• Payment void will not be applicable for flights on the same calendar date.
• Payment void will not be applicable on Low-Cost Carrier flights like Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet etc
• Payment void will be made exactly the same way it was received.
• Payment void may take upto 72 hours

Important: Due to Covid-19, Airline has the authority to cancel and/or reschedule the flight at any time. The destination you’re travelling to might be under the Covid-19 travel restriction. Please check health advisories before you travel. In case of cancellation/reschedule airline policy and ST convenience fee will be applicable.
Currently, we are handling large volumes of inquiries and therefore may take longer than usual to respond.

Use of the Services: As a condition of using our services, you attest that you are at least 18 years of age. You intend to use our services in accordance with these terms and conditions and you will only book services from us with true and accurate information. If you book services for any other person except you, you are responsible for informing that person about our terms and conditions.

Deleting your JekFly Account:
Users can delete their accounts at any time through the Profile>Manage Data>Delete Account in the JekFly app. If you submit a request to delete your account, it will be completely deleted within 72 hours.

In case of deleting data collected from social media platforms such as facebook, users have to delete data through their facebook account. For more details, user’s can visit this link.
Deleting your account will erase all associated information, including your Booking history, Favourite Guestlist, Saved Cards, Trip Coins, and so on. You can re-register using the same email address and phone number. However, you will be registered as a new user, and your previous existing user data will be deleted.

ST Convenience fee: It is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online platforms.

The refund amount will be disbursed after deducting the JekFly service fee. Please note that it takes a minimum of 10-12 bank working weeks to complete the refund process. This is not applicable for non-refundable tickets.

* JekFly convenience fee is non-refundable for online purchases.

* In case of cancellation of Bangladesh Biman Airlines flight, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.

* For Saudia Airlines flights, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.

* In the case of Air India half portion flight refund, the refund will be processed within a minimum of 12 bank working weeks as per airlines policy.

* In case of changing the date of your flight, we first look into that particular airline's policy.

* Cancellation and refund policies differ from airline to airline.

* For cancellation by Airline, JekFly will not charge any additional fees. For voluntary cancellation charges are applicable and given below (effective from 11th January 2023)

* For cancellations and refunds, we always follow the airline's refund policy. The airline solely holds the right to change any policy. JekFly has no control over the airline's policy.

* For any refund/cancellation/date change-related queries kindly email us at flight@jekfly.net.

* If airlines increase the fare of a ticket during the booking period, a client has to pay the additional amount, else we will refund the paid amount.

* In case of date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) in the new travel date, a new charge of the ticket will be the difference of airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.

Important Notice! One-way & Round Trip flight ticket issuance

• Please upload the accurate & proper Passport and Visa copy.
• When purchasing ticket from JekFly, it is mandatory to upload copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by J Travel. JekFly reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.
• Please provide the Surname and Given Name accurately as per your Passport. After ticket issuance, name change is not possible
• Please check the Country Restriction and Airline Policy before any instant ticket purchase.
• Please check the Airline Fare rules - Refundable or Non-refundable & Changeable/Non-changeable before any instant ticket purchase.
• JekFly will not be liable for any improper/Fake document submission by the agent or the passenger which may cause deportation or offload by the concerned airline or the arrival airports.
• After instant ticket purchase, JekFly will not be liable for any passenger mistake regarding Name/Documents/Fare policy/Airline policy/Country restriction.
• Passport validity should be over 6 months from the travel date. JekFly will not be liable if pax are unable to travel due to Passport validity issue.
• In case of Long Pax name, Use short form of Given Name and full form of Surname.
• In case of Single name passenger, for Biman or Sri Lankan Air- mandatory given name should be - FNU and surname will be the Pax single name as per Passport. For Saudi Airlines, if pax has single name on Passport then Booking should be made as per visa.

JekFly does not issue one-way tickets for Air India and Saudi Airlines (labour tickets). We also do not issue any labour tickets to Malaysia & Middle Eastern Countries.

After payment, your e-ticket will get issued and be sent via email within 24 Hrs during Working Days & 48 Hrs during holidays & Weekends